Frequently asked questions
FAQ’S
Your go-to resource for answers to common inquiries about our storage services. If your question isn’t covered here, no worries! Just contact us directly, and we’ll gladly provide all the information you need.
Please visit Our Stores to find your nearest StoreLocal location.
There are a variety of units that we have to offer. Call us during our business hours for further information.
If you desire to have your items insured whilst in storage, we encourage you to seek out insurance options with your provider of choice.
Some stores will have restricted hours, however most of our stores have 24 hour access, 7 days a week. Please check with your StoreLocal store with respect to access hours. There is no additional cost to access your unit within the hours set by the store.
If it’s not the right size when you arrive at your StoreLocal store, we’ll find you a suitable solution that meets your needs.
Please check at your StoreLocal store, but in many cases we do offer a complimentary truck or trailer service for customers moving in. We also have partnerships with local removalists and hire companies.
You control who has access your Self Storage unit and you keep the key.
We have a variety of moving boxes and packaging solutions that can be easily ordered online or feel free to visit one of our stores to see our extensive range.
You can’t store any flammable or perishable items. This includes lithium batteries. Any tools, vehicles, or devices that include lithium batteries are prohibited from our storage facilities due to the risk they pose for fire.
Storage is to be paid monthly in advance. If rent is not paid according to the Terms of the Storage Agreement we may be forced to sell the contents of the storage unit.
