Returns & Refunds
Thanks for shopping at StoreLocal
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
1. Collection of information
We need to collect, retain and use information about you, including your personal information, to provide you with storage and do business with you. Generally, this information is collected directly from you but we may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties. Information we collect may include:
- your name
- licence number and details
- date of birth
- passport number
- telephone number
- email address
- physical address, and
- any other information reasonable necessary.
We may also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history.
You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.
2. Purpose of collection
We need to collect information from you for a variety of purposes including to provide you with storage and do business with you. These purposes including:
- To establish your identity and assess your application for storage
- To be able to contact you during the storage relationship
- To provide you with information about your account, including billing and provision of notices
- To provide you with information about our business and related entities, including promotions
- To be able to answer questions from you about your account and our services
- To manage our risk, including enable us to undertake a search of the StorerCheck database, or any relevant credit history entity
- To undertake appropriate searches, including a PPSR search, in the event that your account goes into default
- To cooperate with enquiries from government and law enforcement bodies and comply with our legal obligations
- To enforce our agreement with you.
We may disclose any information we have about you including your personal information as is reasonable necessary or as is permitted by law, including but not limited to the following:
- our employees, including temp or externally contracted staff
- service providers engaged by us, such as data storage, IT, software management, insurers and financial services
- third parties engaged to perform specific functions within our business, such as auctioneers, second hand dealers, building contractors, and maintenance services
- government departments
- law enforcement agencies, including the police
- any person who can demonstrate to our satisfaction a legal or equitable interest in the goods stored
- liquidators, administrators or other persons appointed to administer your financial affairs
- debt collection services
- your Alternate Contact Person (ACP)
- StorerCheck Pty Ltd
- agents for any of the above.
We may send your information overseas. Some of our service providers or other third parties, including data storage providers, may be located, operate or hold data outside of Australia. When information is sent or disclosed outside of Australia we take reasonable efforts to ensure that appropriate data handling and security arrangements are in place. We utilise service providers who are located in a number of countries outside Australia, including New Zealand, the UK and the USA. Please note that Australian law may not apply to some of these entities in those countries.
4. You make the following authorisation regarding your Alternate Contact Person:
As you have provided us with personal information identifying your nominated Alternate Contact Person (ACP), you must ensure that you have the right to disclose information about your ACP including their personal information. You must take reasonable steps to ensure your ACP is aware
- that you have made this disclosure
- that we may use this information as we would personal information collected about you
- that they may access and correct the information held by us in the same manner you may correct your personal information.